If you are our existing patient, but you experience "unable to match" when you book online or you don't receive appointment notification email. The common reason is that some information you provide online doesn't match your profile information in your chart from our system, like OHIP# typo, different version code, expired health card, or no email stored in your chart.
Please simply fill out the form below. We will update your chart profile based on the information you provide. You will receive a confirmation email after your profile is updated.
Online booking tips: Please always use the same email address to book online, also make sure your OHIP# is input correctly. These are key information needed to match when you book online.